Booking
What's the benefit of booking direct?
Direct bookings get our best available rate (lower than any third-party platform), complimentary room upgrades when available, and the ability to coordinate directly with the prope…
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Booking, dining, families, pets, the answers we send most often.
Direct bookings get our best available rate (lower than any third-party platform), complimentary room upgrades when available, and the ability to coordinate directly with the prope…
Yes. Altura Table in Mexico City and the kaiseki restaurant in Kyoto are both open to the public by reservation. The Alfama rooftop is guest-priority but accepts a small number of …
Lisbon and Mexico City accept children of all ages. Kyoto is adult-only, in keeping with the traditional ryokan atmosphere. We have cribs and connecting rooms in the two family-fri…
Small dogs are welcome at Altura Alfama and Altura Roma with a €50 / $50 cleaning fee. We provide bedding, bowls, and a welcome kit on arrival. Kyoto does not accept pets.…
Yes. Full-property buy-outs are available for weddings, family reunions, and executive retreats at all three houses. Minimum three-night stay for Alfama (12 rooms), four nights for…
Flexible cancellation on direct bookings: free up to 48 hours before arrival on most stays, with specific peak-period blackouts (December 20 to January 5, Cherry Blossom Week in Ky…
Book direct for our lowest published rates, complimentary upgrades when available, and a conversation with the property GM before you arrive.