01
The price
$49/mo is the way in, $99/mo is the tier that works.
Solo (legacy) covers basic real-time monitoring, limited keyword alerts, single user.
Published tiers top out at $599/mo.
Mention.
Real-time media monitoring and social listening for brands and PR teams.
01
Price, complaint, verdict
Read this if you read nothing else02
The complaint
Self-serve Solo, Pro, and Pro Plus tiers were discontinued in July 2025, leaving Company at $599/mo as the only option for new customers.
6 recurring complaints show up in public reviews, and 0 of them come up often.
Praise is just as consistent: coverage spans 1b+ sources including facebook, instagram, x, reddit, tiktok, pinterest, and youtube plus 75+ review sites like google, trustpilot, and amazon..
03
The verdict
A tracker priced to be tried rather than committed to.
The most frequently raised complaint: self-serve solo, pro, and pro plus tiers were discontinued in july 2025, leaving company at $599/mo as the only option for new customers..
It reports where you stand. Turning that into published pages and earned citations is still work somebody has to do.
Buy: Small budget, in-house teamSkip: Nobody to act on it
02
Pricing matrix
Scroll sideways for all tiers| Included | Solo (legacy)$49/moDiscontinued for new customers as of July 2025; existing customers grandfathered | Pro (legacy)$99/moDiscontinued for new customers as of July 2025; existing customers grandfathered | Pro Plus (legacy)$179/moDiscontinued for new customers as of July 2025; existing customers grandfathered | Company$599/moAnnual commitment only, $360/year saved on yearly billing - only plan available to new customers |
|---|---|---|---|---|
| 1 | Basic real-time monitoring | Boolean search | Higher keyword and alert limits | Real-time monitoring across 1B+ sources |
| 2 | Limited keyword alerts | More keyword alerts | Share of Voice reporting | Facebook, Instagram, X, Reddit, TikTok, Pinterest, YouTube coverage |
| 3 | Single user | Sentiment analysis | Competitor benchmarking | Review monitoring across 75+ platforms including Google, Trustpilot, Amazon |
| 4 | · | Multi-user | Multi-user collaboration | Advanced Boolean search |
| 5 | · | · | · | Sentiment analysis and Share of Voice |
| 6 | · | · | · | Custom reporting and dedicated account manager |
| 7 | · | · | · | API access |
03
What reviewers say
Bars show how often it is raisedPraise
6 themesCoverage spans 1B+ sources including Facebook, Instagram, X, Reddit, TikTok, Pinterest, and YouTube plus 75+ review sites like Google, Trustpilot, and Amazon.
Boolean search operators and advanced filtering let teams cut signal from noise in ways the cheaper alternatives like Brand24 cannot match.
Spike Alerts catch unusual mention volume early so PR teams can respond to crises within minutes, not hours.
Historical data goes back up to two years before project creation, useful when retroactively benchmarking a campaign.
Complaints
6 themesSelf-serve Solo, Pro, and Pro Plus tiers were discontinued in July 2025, leaving Company at $599/mo as the only option for new customers.
Publishing and social engagement features were retired in January 2026, with users redirected to Agorapulse, which doubled the tool stack for many teams.
Trustpilot reviews flag slow and unhelpful customer support, especially around billing disputes.
The $599/mo Company plan requires annual commitment with no monthly option, which excludes solopreneurs and small agencies.
04
What it does
Real-Time Mention Monitoring
Streams mentions from 1B+ sources across web, news, blogs, and social platforms as they happen.
Boolean Search Builder
Advanced query syntax for keyword combinations, exclusions, country and language filters.
Sentiment Analysis
Auto-classifies mentions as positive, negative, or neutral with manual override.
Spike Alerts
Detects sudden mention volume increases and notifies the team for crisis response or trend capture.
Share of Voice Reporting
Benchmarks brand mention share against named competitors with custom dashboards and 100+ metrics.
Review Site Monitoring
Pulls reviews from 75+ platforms including Google, Trustpilot, Amazon, and TripAdvisor into a single feed.
05
Integrations
SlackZapierAPIAgorapulseFacebookInstagramX (Twitter)TikTokRedditYouTubePinterest
06
The actual decision
We sell one of these twoPath A
Buy Mention
Right when small budget, in-house team. You get the measurement, and the work of turning it into published pages and earned citations stays with your team.
Path B
Hire someone to run it
Right when nobody to act on it. Disclosure: this is what we sell, which is a reason to read us critically. It is also why every figure here carries the date we checked it, and every judgement carries the quote it came from.
07
Questions people ask
What is Mention?
Real-time media monitoring and social listening for brands and PR teams.
How much does Mention cost?
Mention starts at $49/mo per month, across 4 published tiers. Pricing checked 7 June 2026.
Does Mention have a free trial?
No free tier or trial is published for Mention.
What do users complain about in Mention?
The most frequently raised issue is: Self-serve Solo, Pro, and Pro Plus tiers were discontinued in July 2025, leaving Company at $599/mo as the only option for new customers.
Should I buy Mention or hire a managed service?
A tracker priced to be tried rather than committed to. Buy the tool if small budget, in-house team. A managed service is the better fit when nobody in-house has hours each week to act on what it reports.
Not sure which path you are on?
Thirty minutes. We show you the buyer questions where an engine names a competitor instead of you, and say plainly whether a tool or a managed programme fits your situation.
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