Question 1

Do you take insurance?

Accepted Answer

We are in-network with Delta Dental PPO, Aetna, Cigna, and Guardian. For every other plan we file as an out-of-network provider and submit on your behalf. Our team verifies coverage before your first visit, so you know exactly what your plan covers before treatment starts.

Question 2

What financing options do you offer?

Accepted Answer

We offer 0 percent financing through CareCredit and Lending Club for qualified patients, with plans up to 36 months. For larger cases we also offer in-house membership plans with discounted fees for patients without insurance.

Question 3

How long is the wait for a new-patient consultation?

Accepted Answer

Typically 1 to 2 weeks for routine consultations. Urgent cases, including pain or trauma, are seen the same day across all three locations. Our scheduling team can find you an opening within a day or two for cosmetic consultations if you have a specific timeline.

Question 4

What about anxiety and sedation?

Accepted Answer

Every operatory offers nitrous oxide as a standard comfort option. Oral sedation and IV sedation are available with our board-certified anesthesiologist for complex or anxiety-driven cases. If dental anxiety is part of your story, tell us on the initial call so we can plan the right team and environment.

Question 5

Are consultations really complimentary?

Accepted Answer

Yes. Cosmetic and implant consultations are complimentary for new patients. This includes clinical evaluation, digital imaging, and a written treatment plan. You leave with real information, not a sales pitch.

Question 6

How does out-of-network reimbursement work?

Accepted Answer

When we are out of network with your carrier, we still file your claim and apply any applicable reimbursement toward your balance. Out-of-network reimbursement is typically 30 to 50 percent of the fee. You pay the difference at the time of service, and the carrier either reimburses you directly or credits your account, depending on your plan.

Question 7

What is the Meridian membership plan?

Accepted Answer

For patients without dental insurance, we offer in-house membership plans starting at $40 per month. Adult plans include two cleanings, two exams, all standard x-rays, and a 15 to 20 percent discount on all restorative and cosmetic treatment. Family plans are available at tiered pricing.

Question 8

What if I have an emergency after hours?

Accepted Answer

Our phones are answered 24/7. After-hours calls go to the on-call clinical director, who can provide immediate guidance and direct you to the nearest emergency resource if needed. For severe facial swelling, difficulty swallowing, or suspected airway compromise, go to the nearest ER.

Question 9

What should I expect at my first visit?

Accepted Answer

Plan on 60 to 90 minutes. We start with a full clinical exam, digital x-rays, an oral cancer screening, and a photography record. You meet your clinical director and we discuss what you want from your care. If any treatment is recommended, you leave with a written plan and cost estimate. Cleanings are scheduled for a separate follow-up visit in most cases.

Question 10

Are you accepting new patients?

Accepted Answer

Yes, across all three locations. We have a waiting list for some specialty services (Dr. Kassar's orthodontic practice, Dr. Lowe's implant program) that can extend 4 to 8 weeks. General dentistry availability is typically within 1 to 2 weeks.

Question 11

How do you handle patient records and HIPAA?

Accepted Answer

All records are stored in HIPAA-compliant electronic health record systems with role-based access controls. We encrypt all communications with patients, partners, and labs. You have the right to a copy of your complete record at any time, typically within 48 hours of request.

Question 12

Do you see children?

Accepted Answer

Yes, ages 2 through 16. Our Park Slope location has the highest pediatric volume and is our most family-oriented practice. All three locations can accommodate pediatric care, with Park Slope offering a dedicated pediatric suite.

Question 13

Can you accommodate neurodivergent children?

Accepted Answer

Yes. We offer sensory-friendly scheduling with longer appointment windows, dimmer lights, quieter rooms, weighted blankets, and noise-canceling headphones. Every family completes a brief sensory profile before the first visit so we can prepare the right environment.

Question 14

When should my child's first visit be?

Accepted Answer

By age two, or within six months of their first tooth, whichever is later. Early visits are short, positive, and focused on building comfort, not treatment. Your child leaves with a sticker and a positive memory of the dentist, which is the foundation for lifetime oral health.

Question 15

Can I transfer my records from my previous dentist?

Accepted Answer

Yes, easily. We send a records request to your previous office once you complete our new-patient intake. Most offices respond within a few days. If your records are unusually old or the previous office has closed, we can often reconstruct what is needed from current imaging.

Question 16

What languages are spoken at Meridian?

Accepted Answer

English across all locations. Dr. Navarro speaks Spanish and Portuguese. Dr. Lowe speaks French. Dr. Kassar speaks Arabic and French. Our patient coordinators collectively speak Mandarin, Russian, Hebrew, and Korean. ASL interpretation is available with 48-hour notice.

Question 17

What accessibility accommodations do you offer?

Accepted Answer

All three locations are ADA compliant with wheelchair-accessible operatories. ASL interpretation is available with advance notice. We offer sensory-friendly scheduling, extended appointment windows, and single-visit booking for patients with mobility concerns. Tell us what you need on the initial call and we will prepare for it.

Questions we hear, answered.